Oprativ Billing & Refund Policy

Oprativ is a monthly subscription. You're charged at the start of each billing period and get full access for the month you've paid for.

Cancel in your account in two clicks — no fees, no questions, no retention hoops. Your access continues to the end of the paid period, and you're never charged again. Your data stays yours: everything Oprativ knows lives on your machine, and export is always available.

Your first payment is covered by a 14-day guarantee. If Oprativ isn't for you, tell us within 14 days of your first purchase and we'll refund you. Because your workforce starts working the moment you sign in — using the AI work included in your plan — your refund reflects what's been used: if you've used 10% or less of your included work, you get a full refund, no questions asked. Above that, we refund the unused share, calculated from the same “Included work” meter you see in the app.

Renewals aren't refundable; you can cancel at any time and keep access until the end of the period you've paid for. Top-ups follow the same rule: the unused part is refundable within 14 days. One guarantee refund per customer. We may refuse refunds where we see abuse or fraud.

Payments and refunds are processed by Paddle, our Merchant of Record; approved refunds return to your original payment method within 14 days.

To cancel or request a refund, email support@oprativ.ai or use the link in your Paddle receipt — either works.

Nothing here limits your statutory rights as a consumer, including your right to cancel within 14 days under the Consumer Contracts Regulations 2013 and equivalent laws; where those rights are greater, they apply.

Charged in error — a renewal after you'd already cancelled, a duplicate charge? Tell us within 14 days at support@oprativ.ai with your order number and we'll correct it promptly. Payments are processed by Paddle, our merchant of record; corrections return to your original payment method.

Nothing in this policy limits rights you have under applicable law that cannot be excluded, including UK and EU consumer law where it applies.